The terms and conditions are a legally binding agreement between Continental Visa and the client(s) in relation to the services ordered.
The client(s) refers to the person who places the order either in their personal capacity, on behalf of a business/organisation, or on behalf of another individual(s).
Persons under the age of 18 should not use this Website, or should do so only with the supervision of an adult. Payment information must be provided by, or with the permission of, an adult.
By placing an order with Continental Visa (whether by post, email, verbally, or online), the client(s) are deemed to have accepted these terms and conditions. For online orders, a mandatory tick box confirming acceptance of these terms must be selected before the order can be submitted. For other methods of ordering, the terms and conditions are available on the website, and it is understood that placing an order confirms acceptance.
- General
1.1 Continental Visa will take all reasonable steps to ensure the accurate and efficient processing of the client’s order, in line with the provided instructions and agreed quotation.
1.2 Timescales quoted begin once we receive both your order and payment, and exclude delivery time back to your recipient. Delays outside of our control (e.g., FCDO unable to verify a document, embassy closures for local holidays) may occur. Clients will be informed of such delays by email.
1.3 We will treat your documents and information as confidential, but may disclose them to the Foreign, Commonwealth & Development Office (FCDO), consulates/embassies, subcontractors, and agents, as necessary to perform the services. Disclosure may also occur where required by law, where already held prior to providing services, or to professional advisers under confidentiality obligations.
1.4 Clients must ensure they have the legal right to provide documents or information to Continental Visa, in compliance with intellectual property, confidentiality, contractual obligations, and data protection laws. Clients agree to indemnify Continental Visa against any liability arising from a breach of this provision.
1.5 We may, acting as your agent, delegate services to third-party contractors, including sub-contractors. Their charges will be paid on your behalf and recharged to you, together with our fees.
1.6 While we take care in selecting third-party contractors, we accept no responsibility for their acts, errors, omissions, delays, or services provided.
1.7 You consent to us sharing necessary information and documentation with third-party contractors to enable them to fulfil their work.
1.8 We may not retain full copies of processed documents, unless explicitly requested in writing by the client. Once services are completed, copies are sent to the client and removed from our systems.
1.9 No warranty or liability is accepted by Continental Visa, its staff, or agents for impartial advice or information provided. Such advice is not legally binding and must not be considered legal advice. We are not liable for losses, damages, or loss of business, however caused.
1.10 Except where prohibited by law, Continental Visa is not liable for:
- indirect, consequential, or incidental losses
- loss of profit, revenue, or business
- business interruption
- depletion of goodwill
1.11 We are not liable for delays or errors caused by government, consular, or diplomatic offices.
1.12 We are not responsible for breaches of these terms or failure to perform services due to circumstances beyond our control (e.g., natural disasters, strikes, terrorism, power failures, war, subcontractor issues).
1.13 If you are dissatisfied with our service, please contact us. Complaints will be dealt with fairly and we will work with you to reach a satisfactory outcome.
- Data
2.1 Personal Data refers to any information identifying a person, directly or indirectly, including names, addresses, contact details, IP addresses, and sensitive categories such as health data or religious beliefs.
2.2 Continental Visa may process personal data you provide, as well as data obtained from third-party platforms.
2.3 Certain data is mandatory for compliance with due diligence requirements. You warrant that the information you provide is accurate, complete, and up to date. Failure to do so may result in rejection of documents by authorities.
2.4 Data will be processed lawfully for purposes including:
- responding to your inquiries
- providing the services
- enabling third-party providers to support the services
- fraud prevention and security
- improving services
- compliance with legal obligations
2.5 We may disclose personal data to third parties, including couriers, embassies, the FCDO, and partner organisations, or in cases of mergers, reorganisations, or legal obligations.
2.6 Personal data may be transferred internationally where necessary to complete services. By providing your data, you consent to such transfers.
2.7 Where transfers occur, we will ensure privacy protections are in place as required by law.
2.8 Personal data will be retained as necessary for service provision and compliance, and may be stored securely on encrypted facilities.
- Website
3.1 All website content (text, images, code, etc.) belongs to Continental Visa or its licensors. It may not be copied, distributed, or reused without written consent.
3.2 The website may contain links to third-party sites. Continental Visa is not responsible for the content of external websites and does not endorse them.
3.3 Any linked websites are used at your own risk. Continental Visa makes no warranties regarding their content, products, or services.
3.4 Links to this website may only be placed on other sites with prior written permission.
3.5 Website content may contain errors. Continental Visa reserves the right to correct inaccuracies or update information at any time without notice.
3.6 This website and its content are provided “as is” without warranties of any kind.
- Payment
4.1 By instructing us to provide services, you agree to pay our fees whether or not the process is completed.
4.2 Payment is required in advance, usually online via Stripe or PayPal. Bank transfers are also accepted.
4.3 All prices exclude VAT, as Continental Visa is not VAT-registered.
4.4 Additional payments may be required to cover consular or third-party fees. Invoices on credit terms are due within 30 days.
4.5 Cancellations during the process will incur a £20 fee plus any costs incurred. Once services are completed, no refund is possible.
4.6 Orders will be completed within published timescales where possible. Increases in official fees (FCDO or embassy) will be passed on to the client with prior written confirmation.
4.7 If your order is not accepted, any payments made will be refunded within 20 working days.
4.8 If services provided do not match your order, you must notify us within 24 hours. Corrections will be made within 2 days.
4.9 Clients may request scanned copies of documents (fees may apply). For unpaid applications, certain details may be hidden.
4.10 Orders cannot be cancelled once services have commenced.
- Changes to These Terms
We reserve the right to amend these terms at any time. Clients are encouraged to review them regularly.
- Law and Jurisdiction
These terms are governed by the laws of England. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Additional Visa Terms
- Application Fee – Non-refundable. Payment is for processing and does not guarantee visa issuance.
- Embassy Rejection – If the embassy rejects the application, the fee is not refunded.
- Withdrawal After Medical Examination – No refunds if the applicant withdraws after the medical exam.
- Award Verification Fee – Non-refundable once verification has started.
- Agreement to Terms – By submitting an application and payment, applicants agree to these terms.
Continental Visa reserves the right to change these terms and conditions without prior notice. Applicants are responsible for reviewing updates.